Cleaner Mayfair Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning and related services by Cleaner Mayfair to domestic and commercial clients within its service area in the United Kingdom. By making a booking or otherwise engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company, or organisation that books or receives services from Cleaner Mayfair.

Service or Services means any cleaning or related services provided by Cleaner Mayfair, including but not limited to regular cleaning, one off cleans, end of tenancy cleans, deep cleaning, and commercial cleaning.

Operative means any cleaner, subcontractor, or representative engaged by Cleaner Mayfair to deliver the Services.

Premises means the property or properties where the Services are to be provided.

Agreement means the contract between Cleaner Mayfair and the Client incorporating these Terms and Conditions.

2. Scope of Services

Cleaner Mayfair provides residential and commercial cleaning services within its defined service area. The precise scope of the Services to be supplied, including the type of clean, frequency, and any additional tasks, will be agreed at the time of booking and confirmed in the booking confirmation.

Unless expressly stated otherwise, the Services do not include external window cleaning above ground floor level, removal of heavy furniture or fixtures, specialised cleaning such as the removal of hazardous substances, or any tasks requiring professional trade qualifications.

Cleaner Mayfair reserves the right to decline any booking that falls outside its normal service offering or geographical coverage.

3. Booking Process

Bookings may be requested through our website contact form or other approved channels as made available from time to time. A booking is not confirmed until Cleaner Mayfair has issued a written or electronic confirmation setting out the agreed date, time, and outline of the Services.

The Client is responsible for providing accurate and complete information during the booking process, including details of the Premises, access arrangements, parking availability, and any specific requirements or priorities for the clean. Inaccurate or incomplete information may result in additional charges, reduced service time, or the cancellation of the booking.

For certain services, such as end of tenancy cleaning, deep cleaning, or commercial contracts, Cleaner Mayfair may require a site visit or detailed discussion before issuing a quotation. Any quotation provided is based on the information supplied and may be subject to adjustment if the Premises differ materially from the description provided.

4. Service Access and Requirements

The Client must ensure that the Operatives have safe and reasonable access to the Premises on the agreed date and time. This includes providing keys, access codes, or arranging for someone to be present to grant access. If the Operatives are unable to gain access, this will be treated as a late cancellation and may incur a charge in accordance with the cancellation section below.

The Client must ensure that the Premises are generally tidy and free from excessive clutter so that Operatives can perform the Services effectively and safely. Operatives will not move heavy furniture or personal items that may present a risk of damage or injury.

Where parking permits or specific arrangements are required to park near the Premises, the Client is responsible for providing or covering the cost of such parking. Any congestion or parking charges reasonably incurred in delivering the Services may be added to the Client’s invoice.

5. Health, Safety, and Conduct

Cleaner Mayfair is committed to maintaining safe working practices and ensuring the health and safety of its Operatives and Clients. Operatives will follow reasonable safety procedures and may refuse to carry out tasks that, in their judgment, present an unacceptable risk.

The Client must not request that Operatives undertake any task that falls outside the agreed scope of Services or that breaches health and safety standards. Operatives are instructed not to use Clients personal cleaning products or equipment unless expressly agreed and deemed safe.

The Client must treat Operatives with respect and must not subject them to abuse, harassment, or discriminatory behaviour. Cleaner Mayfair reserves the right to terminate the Agreement immediately if Operatives encounter inappropriate conduct at the Premises.

6. Cleaning Products and Equipment

Unless otherwise agreed, Cleaner Mayfair will provide its own cleaning products and equipment suitable for the type of service booked. All products used will be selected with regard to their effectiveness and general safety when used as directed.

If the Client requests the use of specific products or equipment, this must be agreed in advance. Cleaner Mayfair accepts no liability for any damage or adverse effects arising from the use of products or equipment supplied or specified by the Client, provided they have been used with reasonable care.

7. Prices, Quotations, and Payments

Prices for Services are set out in the quotation or as otherwise communicated to the Client at the time of booking. Prices may be based on an hourly rate, a fixed fee for a particular service, or a periodic fee for ongoing contracts.

Any quotation is valid for a limited period as stated or, where no period is specified, for 30 days from the date of issue. Cleaner Mayfair reserves the right to revise quotations if the information provided by the Client is incomplete or inaccurate, or if the condition of the Premises at the time of service differs materially from the description provided.

Unless agreed otherwise, payment for one off services is due on or before the day of the service. For regular or contract cleaning, payment terms will be specified at the outset and may involve payment in advance, on completion, or on a periodic invoicing schedule.

Cleaner Mayfair accepts commonly used electronic and bank based payment methods, but does not accept responsibility for any charges or fees imposed by the Client’s bank or payment provider. Cash payments, where accepted, must be provided directly to Cleaner Mayfair in accordance with the instructions given.

If payment is not received by the due date, Cleaner Mayfair reserves the right to suspend further services and to charge interest on overdue amounts at the statutory rate until payment is made in full.

8. Cancellations, Rescheduling, and No Shows

The Client may cancel or reschedule a booking by giving Cleaner Mayfair advance notice. Unless otherwise stated in writing, a minimum of 48 hours notice before the scheduled start time is required for cancellation or rescheduling without charge.

If the Client cancels or reschedules with less than 48 hours notice, Cleaner Mayfair may charge a late cancellation fee up to the full value of the planned service, to cover allocated time and administrative costs.

If Operatives are unable to gain access to the Premises at the scheduled time, or if the Premises are not in a suitable state for the Services to be carried out safely and reasonably, this may be treated as a late cancellation and charged accordingly.

Cleaner Mayfair may cancel or reschedule a booking due to unforeseen circumstances such as staff illness, extreme weather, or operational issues. In such cases, Cleaner Mayfair will seek to provide as much notice as reasonably possible and offer an alternative appointment. Cleaner Mayfair will not be liable for any indirect loss arising from such cancellation, but any payment already made for the affected service will be refunded or credited if the Client does not accept an alternative date.

9. Service Quality and Complaints

Cleaner Mayfair aims to deliver services to a professional standard. If the Client is dissatisfied with any aspect of the Service, they must notify Cleaner Mayfair as soon as reasonably possible and, in any event, within 24 hours of the service being carried out.

Where a complaint is justified and relates directly to the quality of cleaning, Cleaner Mayfair may, at its discretion, arrange a re clean of the affected areas or provide an appropriate partial refund or credit. The Client must allow Cleaner Mayfair a reasonable opportunity to inspect and, if appropriate, rectify any issues.

10. Client Obligations and Property Condition

The Client is responsible for ensuring that the Premises are structurally sound and that fixtures, fittings, and surfaces are in a condition suitable for cleaning. Operatives will not be required to clean items or areas that are clearly at risk of damage due to age, poor condition, or inherent defects.

The Client should secure or remove any fragile, valuable, or irreplaceable items before the start of the Service. Operatives are instructed to take reasonable care, but Cleaner Mayfair will not be liable for normal wear and tear or for pre existing damage to any item or surface.

11. Liability and Limitations

Cleaner Mayfair will exercise reasonable care and skill in delivering the Services. However, the Client acknowledges that certain results cannot be guaranteed, particularly in relation to ingrained stains, long standing soiling, or damage that cannot be remedied by cleaning alone.

Cleaner Mayfair holds appropriate insurance cover for public liability and, where applicable, employer liability. Any damage or loss alleged to have been caused by Cleaner Mayfair or its Operatives must be reported to Cleaner Mayfair in writing as soon as practicable and in any event within 48 hours of the relevant service.

To the fullest extent permitted by law, Cleaner Mayfair shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services or these Terms and Conditions.

Cleaner Mayfair total aggregate liability for any claim or series of related claims arising out of or in connection with the Services shall not exceed the total fees paid by the Client for the specific service giving rise to the claim, except where liability cannot be limited by law.

12. Keys and Security

Where the Client provides keys or access codes to enable Operatives to enter the Premises, Cleaner Mayfair will take reasonable steps to ensure that such keys and codes are kept secure and used only for the purpose of providing the Services.

Cleaner Mayfair shall not be liable for any loss arising from the use of keys or access details that have been shared by the Client with third parties or where the Client has failed to secure the Premises adequately.

13. Waste Handling and Environmental Regulations

Cleaner Mayfair complies with applicable UK waste and environmental regulations in the course of its operations. Household and general waste generated in the normal course of cleaning will, where practical, be disposed of using the Client existing waste collection facilities at the Premises.

Cleaner Mayfair does not undertake the removal or transportation of large quantities of waste, construction debris, hazardous materials, or items requiring specialist disposal. If such materials are present at the Premises, Operatives may refuse to handle them and may adjust or curtail the Service accordingly.

The Client is responsible for ensuring that any waste streams requiring segregation or special treatment are clearly identified and that appropriate receptacles are available if required by local regulations or site rules.

14. Privacy and Data Protection

Cleaner Mayfair will collect and process personal data about Clients and, where relevant, their representatives, only to the extent necessary to manage bookings, deliver Services, process payments, and handle enquiries or complaints.

Personal information will be handled in accordance with applicable UK data protection laws. Cleaner Mayfair will take reasonable measures to keep such information secure and will not sell personal data to third parties. Data may be shared with service providers who assist in delivering the Services, subject to appropriate safeguards.

15. Subcontracting and Assignment

Cleaner Mayfair may engage subcontractors or third party service providers to perform part or all of the Services, while remaining responsible for the overall delivery under these Terms and Conditions.

The Client may not assign or transfer any rights or obligations under this Agreement without the prior written consent of Cleaner Mayfair.

16. Variations to Services and Terms

Any material changes to the scope or frequency of Services must be agreed between the Client and Cleaner Mayfair. Such changes may result in an adjustment to the price or service schedule.

Cleaner Mayfair reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular service unless a later version has been expressly agreed with the Client.

17. Force Majeure

Cleaner Mayfair shall not be liable for any delay in performing or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, power failures, transport disruptions, industrial disputes, or public health emergencies.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Cleaner Mayfair.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by Cleaner Mayfair, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations, agreements, or understandings, whether oral or written, relating to their subject matter.