Cleaner Mayfair Privacy Policy

This Privacy Policy explains how Cleaner Mayfair collects, uses, stores, and protects personal data relating to customers in our service area. It also explains your rights under the UK General Data Protection Regulation and the EU General Data Protection Regulation, together referred to as GDPR. This Privacy Policy applies to all Cleaner Mayfair customers in our operating area, including prospective customers who make enquiries about our services.

Who we are and scope of this policy

Cleaner Mayfair is a cleaning service provider operating in the Mayfair area and surrounding locations. In this Privacy Policy, references to we, us, or our mean Cleaner Mayfair. We act as the data controller for the personal data we process about our customers and prospective customers. This Privacy Policy applies whenever you contact us, request a quote, book a service, or otherwise interact with Cleaner Mayfair as a customer in our service area.

Types of personal data we collect

We collect and process different categories of personal data as necessary to provide our cleaning services and manage our relationship with you. The categories of data we may collect include:

Identification and contact details, such as your name, residential or business address, and any other contact details you choose to provide when you enquire or make a booking.

Service and booking information, such as details of the property to be cleaned, type of service requested, frequency of cleaning, preferred dates and times, special instructions, access arrangements, and records of completed or cancelled bookings.

Billing and payment information, such as billing address, records of payments made, services purchased, invoices, and related accounting information. We do not store full payment card details when third party payment processors are used.

Communication data, such as records of emails, messages, or notes from telephone conversations relating to your enquiries, instructions, feedback, or complaints.

Technical and usage data, where applicable, such as basic technical information provided by your browser or device when you visit our website, and information on how you interact with our online forms or booking tools.

How we collect your personal data

We collect personal data directly from you when you contact us to request information, ask for a quote, or book a cleaning service. This can occur by telephone, online forms, or other communication channels you choose to use. We may also receive limited personal data from third parties who refer you to us, such as property managers or letting agents, where they have your permission to share your details so that we can provide cleaning services.

Lawful bases for processing your data

Under GDPR, we must have a valid lawful basis for each type of processing we carry out. Cleaner Mayfair relies on the following lawful bases:

Performance of a contract. We process your personal data when it is necessary to provide our cleaning services, manage bookings, take payment, communicate about your appointment, and deal with any follow-up matters relating to the contract between us.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Examples include managing our business operations, improving our services, keeping appropriate business records, and responding to your queries and feedback.

Legal obligations. We process certain data to comply with legal and regulatory requirements, such as tax and accounting rules, record-keeping obligations, and responding to lawful requests from public authorities.

Consent. In limited situations, we may rely on your consent, for example where you ask to receive specific optional communications. Where we rely on consent, you may withdraw it at any time, and we will stop that processing unless there is another lawful basis that allows us to continue.

How we use your personal data

We use your personal data for purposes that are necessary and proportionate to our relationship with you. These purposes include:

Providing cleaning services, including scheduling and carrying out appointments, following your instructions, and tailoring services to your property and preferences.

Managing customer accounts, including issuing quotes, confirming bookings, sending reminders where appropriate, processing payments, and managing any changes or cancellations.

Customer service and communication, including responding to your questions, handling complaints, and keeping records of our interactions for quality and training purposes.

Business administration, including internal reporting, financial management, and maintaining accurate business and tax records.

Service improvement, including monitoring the effectiveness of our services and operations and using customer feedback to improve our offerings.

Data processors and third party recipients

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data under our instructions and are bound by contractual obligations to keep your data secure and confidential. Examples of processors we may use include:

IT service providers that host or support our business software and systems.

Customer management tools used to store booking details and communication records.

Payment processing providers that handle secure payment transactions.

Professional advisers, such as accountants, to comply with our financial and legal obligations.

We may also share data with public authorities where required by law, or in connection with legal claims, to establish, exercise, or defend legal rights.

International data transfers

Where any of our service providers or their systems are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with GDPR requirements before any personal data is transferred. These safeguards may include standard contractual clauses or other legally recognised transfer mechanisms, designed to provide adequate protection for your personal data.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. We apply the following general retention principles:

Customer and booking records are typically retained for a period that allows us to manage our ongoing relationship with you and to address any queries regarding past services.

Financial and transactional records are kept for the periods required by tax and accounting laws.

Enquiry records, where no booking is made, are retained for a limited period in case you contact us again, after which they are securely deleted or anonymised.

When personal data is no longer needed, we will take reasonable steps to securely delete or anonymise it so that it can no longer be associated with you.

Security of your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those employees and processors who need it for legitimate business purposes, using secure systems where appropriate, and reviewing our security measures periodically to reduce risks.

Your data protection rights

As a Cleaner Mayfair customer in our service area, you have rights under GDPR in relation to the personal data we hold about you. Subject to certain conditions and legal exceptions, you have the following rights:

Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, together with information about how we use it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing.

Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, and that it is transmitted to another controller where technically feasible.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to withdraw consent. Where we process your personal data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office. We encourage you to contact us first so we can address your concerns directly where possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updates will take effect from the date of publication. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.