Cleaner Mayfair Terms and Conditions
These Terms and Conditions set out the basis on which Cleaner Mayfair provides domestic and commercial cleaning services to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing our cleaning team to start work, you agree to these terms. Please read them carefully before placing an order. They are intended to create a clear, fair, and practical agreement between the customer and the service provider.
Throughout these terms, references to we, us, and our mean Cleaner Mayfair, and references to you and your mean the customer receiving the service. These terms apply to all standard and one-off cleaning services, including regular domestic cleaning, deep cleaning, end-of-tenancy cleaning, and related cleaning tasks that may be agreed in advance.
We reserve the right to update or amend these terms from time to time. Any changes will apply to future bookings unless otherwise agreed in writing. The version of the terms in force at the time your booking is confirmed will generally apply to that booking, unless a later amendment is required by law or to reflect a material change in service arrangement.
1. Booking Process
All bookings with Cleaner Mayfair must be made through the agreed booking method and are subject to availability. A booking request does not create a binding contract until we have confirmed the service details, including date, time, scope of work, and any special requirements. We may ask for additional information before confirming a booking, particularly where the property size, cleaning needs, or access arrangements may affect the time required.
When placing a booking, you must ensure that all information provided is accurate and complete. This includes the address of the property, entry instructions, parking restrictions, alarm details, the number of rooms to be cleaned, and any items or areas requiring special attention. If inaccurate or incomplete information is given, we may need to revise the service quote, alter the schedule, or refuse to carry out part of the service.
We may confirm bookings by written message, email, invoice, or another agreed form of communication. A confirmed booking means that a cleaner has been allocated and the appointment is reserved for you. However, if any matter arises that prevents us from delivering the service safely or properly, we may suspend or cancel the booking in accordance with these terms.
2. Service Scope and Customer Responsibilities
The cleaning service provided by Cleaner Mayfair will be limited to the tasks agreed at the time of booking or otherwise recorded in writing. If additional work is requested on the day, we may accept or decline that request depending on time, equipment, and the safety of our staff. Any extra tasks that materially extend the duration of the visit may be charged separately.
You are responsible for ensuring that the property is reasonably accessible and safe for cleaning. This includes providing access to the premises at the agreed time, ensuring any keys, codes, or entry instructions are available, and advising us of any hazards that may affect service delivery. If our cleaner cannot gain access at the appointment time, the visit may be treated as a late cancellation or missed appointment.
You must also remove or secure items of value, fragile belongings, confidential documents, and any personal property that should not be handled during cleaning. While we will take reasonable care, we do not accept responsibility for items that were not protected or for damage arising from pre-existing weakness, instability, or improper installation.
3. Payments
All charges for Cleaner Mayfair services will be clearly set out before or at the time of booking where possible. Prices may be based on the duration of the service, the type of cleaning required, the size and condition of the property, or a fixed quotation. Where a quote is given, it will normally be based on the information provided by you and on the assumption that the property can be cleaned under normal conditions.
Payment is due in accordance with the payment terms confirmed at booking or on the invoice. In some cases, full payment may be required in advance, while in others payment may be due on completion of the service. We may also require a deposit to secure a booking, especially for larger appointments, recurring visits, or services requiring special scheduling. Deposits are normally non-refundable except where we cancel the booking or fail to provide the service for reasons within our control.
If additional work is requested and agreed during the visit, any extra charges will be added to the final amount payable. Late payment may result in administrative charges, suspension of future services, or recovery action where appropriate and lawful. We reserve the right to withhold future bookings until outstanding sums have been settled in full.
Unless stated otherwise, all prices are inclusive or exclusive of tax depending on the manner in which the quote is issued and any applicable legal requirements. If an error is discovered in pricing due to a clerical mistake, incorrect service classification, or incomplete information, we may correct the price and notify you before proceeding where practicable.
4. Cancellations, Amendments, and Missed Appointments
You may cancel or reschedule a booking by giving us reasonable notice in accordance with the cancellation period agreed at booking. Where no specific cancellation period has been agreed, we require at least 24 hours' notice for standard services. For larger, specialised, or recurring appointments, a longer notice period may apply and will be communicated at the time of booking.
If you cancel within the applicable notice period, no cancellation charge will usually apply, although any non-refundable deposit may be retained if this was clearly stated before the booking was confirmed. If you cancel after the notice period has expired, or if our cleaner arrives and cannot access the property, we may charge a cancellation fee, a call-out fee, or the full service fee depending on the circumstances and the time reserved.
We may need to amend or cancel a booking due to staff illness, severe weather, transport disruption, equipment failure, unsafe conditions, or other circumstances beyond our reasonable control. Where this happens, we will aim to offer an alternative appointment within a reasonable time. Our liability for cancellation will be limited to refunding any amount paid for the missed service, unless otherwise required by law.
We aim to provide a professional and consistent Mayfair cleaning service, but the result may depend on the initial condition of the property, the time available, and whether suitable cleaning products or equipment are present. Some stains, limescale, grease, mould, pet odours, or aged marks may not be fully removable, particularly where they have built up over time or require specialist treatment.
Where we are given keys, fobs, codes, or other access items, you remain responsible for ensuring they are correct and secure. We will take reasonable steps to protect any access item provided to us and to use it only for the purposes of the booked service. If an access item is lost due to our proven negligence, we may be responsible for the reasonable cost of replacement, subject to the liability limits stated in these terms.
