Privacy Policy - Cleaner Mayfair

This Privacy Policy explains how Cleaner Mayfair collects, uses, stores, shares, and protects personal data. It applies to all Cleaner Mayfair customers in the area, including prospective customers, current customers, and anyone who interacts with our services. We are committed to handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Cleaner Mayfair provides cleaning services to individuals and businesses in the Mayfair area. In the course of delivering our services, we may process personal data about customers, property occupants, service recipients, and people who communicate with us on behalf of a household or business. We act as a data controller for the personal information we determine the purposes and means of processing.

2. Personal Data We Collect

We collect only the information necessary to provide and manage our services effectively. The types of data we may collect include:

Identity information such as name, title, and, where relevant, business name.
Contact details such as email address, telephone number, and service address.
Service information such as booking details, cleaning preferences, instructions, access arrangements, and service history.
Payment and billing details where needed to process payments and maintain records.
Communication records including enquiries, feedback, complaints, and correspondence.
Technical information such as limited website or device data if you interact with us electronically, where applicable.

We do not intentionally collect special category data unless you choose to provide it, or it is necessary for a specific request. Special category data includes information about health, religion, ethnicity, political opinions, or similar sensitive matters. If such information is shared with us, we will only process it where a lawful basis applies and where additional safeguards are in place.

3. How We Use Personal Data

We use personal data to provide a reliable and professional cleaning service. This may include:

Managing bookings, schedules, and service delivery.
Responding to enquiries and customer requests.
Processing payments and maintaining financial records.
Recording service preferences and access instructions.
Handling complaints, service issues, and customer support.
Meeting legal, tax, insurance, and regulatory obligations.
Improving our services, internal operations, and customer experience.

We only use personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose. If we need to use data for an unrelated purpose, we will explain the legal basis and, where required, seek consent.

4. Lawful Basis for Processing

Under GDPR, we must have a lawful basis for each use of personal data. Cleaner Mayfair relies on the following lawful bases:

Contract

We process personal data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes managing bookings, delivering cleaning services, and processing payments.

Legal obligation

We may process data where required to comply with legal obligations, such as tax, accounting, insurance, or regulatory requirements.

Legitimate interests

We may process data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. Examples include service administration, customer communication, record keeping, fraud prevention, and improving operational efficiency.

Consent

In limited situations, we may rely on your consent, for example where it is the most appropriate lawful basis for a specific optional use of your data. Where we rely on consent, you may withdraw it at any time.

5. Sharing and Processors

We may share personal data with trusted third parties only when necessary and only under appropriate safeguards. These third parties may act as processors on our behalf, meaning they process data according to our instructions and are not permitted to use it for their own purposes.

Processors may include:

Payment service providers that handle transactions securely.
IT and cloud service providers that support storage, communication, and business systems.
Administrative support providers that assist with scheduling, invoicing, or customer management.
Professional advisers such as accountants, insurers, or legal advisers where needed.

We may also disclose personal data where required by law, court order, or lawful request from a public authority. We do not sell personal data.

6. Retention of Personal Data

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods depend on the type of information and the reason for processing.

Customer and service records are usually retained for the duration of our relationship and for a reasonable period afterwards to manage queries or claims.
Financial and tax records are retained for the period required by law.
Communication records may be retained for a shorter period if they are no longer needed.

When data is no longer needed, we will delete it securely or anonymise it so it can no longer identify you.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, secure storage, data minimisation, and staff confidentiality obligations. While no system can be guaranteed completely secure, we work hard to maintain a high level of protection.

8. International Transfers

Where personal data is transferred outside the UK, we ensure that suitable safeguards are in place. These safeguards may include adequacy regulations, standard contractual clauses, or other approved transfer mechanisms designed to protect your rights.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete data.
Right to erasure – to ask us to delete your data in certain circumstances.
Right to restriction – to ask us to limit the way we use your data in certain situations.
Right to data portability – to receive certain data in a commonly used format where applicable.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent, you can withdraw it at any time.

These rights are subject to certain legal conditions and exceptions. We may need to verify your identity before responding to a request. We aim to respond within the time limits required by law.

10. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where necessary in connection with a customer’s household or lawful service arrangement. If we become aware that we have collected such data improperly, we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service operations. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review the policy periodically to remain informed about how their data is handled.

12. Our Commitment

Cleaner Mayfair is committed to processing personal data fairly, lawfully, and transparently. We understand the trust customers place in us when allowing us into their homes or premises, and we take that responsibility seriously. We only collect data that is relevant to our services, we limit access to those who need it, and we retain information only as long as necessary.

By using Cleaner Mayfair services in the area, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.